Customer Service resume example

Customer Service Representative resume summary examples

Your summary is the first thing a recruiter reads. Pick the one closest to your experience and adjust the details:

Work experience bullet points

Start each bullet with an action verb and add a number wherever you can. Choose the ones that match what you actually did:

• Resolved 60+ customer inquiries per day across phone, email and chat
• Achieved a 97% CSAT score, the highest on a team of 18
• Wrote 40 help-center articles that reduced repeat tickets by 22%
• Trained 6 new hires on product knowledge and support tooling
• Reduced first response time from 6 hours to 45 minutes
• Managed 80 customer accounts with a 96% renewal rate
• Escalated product bugs with clear reports, helping engineering fix them faster
• Turned 30% of complaint calls into upgrade sales
• Created macros and templates that cut handling time by 25%

Skills to put on a customer service representative resume

Tips for your customer service representative resume

• Tailor it to each job. Mirror the skills and keywords from the job post, especially when you apply through an online portal.
• Show results, not duties. “Handled 80 calls a day with a 95% satisfaction score” says more than “responsible for calls”.
• Keep it to one or two pages. Put your most recent and most relevant experience first.
• Use an ATS-friendly template if you’re applying online, so the software reads your details correctly.